You can cancel your tickets before you receive them in the post. Log into My Account, navigate to 'My Bookings', view the ticket(s) you wish to cancel, click on the 'Refund' button and follow the instructions.
If you selected the self service ticket machine option and have not collected your tickets, we will process the claim without you having to collect the tickets.
Please note: In both cases we require a fully completed Refund Form. If you elected to have your tickets posted to you, you will be asked to return the tickets once you receive them. Your refund will not be processed until we are in receipt of the tickets.
