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FAQs


 

Frequently Asked Questions

You can search for answers to frequently asked questions by entering some text in the box to the left and clicking Search.

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General

Can you tell me about Special Offers?
Answer to: Can you tell me about Special Offers? Answer 

Club 55
Answer to: Club 55 Answer 

Conditions of Carriage
Answer to: Conditions of Carriage Answer 

Department for Transport
Answer to: Department for Transport Answer 

Do groups travelling together get a discount?
Answer to: Do groups travelling together get a discount? Answer 

How do I get a Photocard?
Answer to: How do I get a Photocard? Answer 

How does PLUSBUS work?
Answer to: How does PLUSBUS work? Answer 

Refunds

After what period of time can I claim a refund?
Answer to: After what period of time can I claim a refund? Answer 

Can I cancel tickets before I receive or collect them?
Answer to: Can I cancel tickets before I receive or collect them? Answer 

Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard?
Answer to: Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard? Answer 

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer 

How long will it take for my refund to be processed?
Answer to: How long will it take for my refund to be processed? Answer 

Where can I check the amount of refund to which I am entitled?
Answer to: Where can I check the amount of refund to which I am entitled? Answer 

Will I get a confirmation email to inform me that my refund has been completed?
Answer to: Will I get a confirmation email to inform me that my refund has been completed? Answer 

Tickets

Are period return tickets available on every route?
Answer to: Are period return tickets available on every route? Answer 

Can I have my tickets delivered to a different address?
Answer to: Can I have my tickets delivered to a different address? Answer 

Can I upgrade my ticket to First Class?
Answer to: Can I upgrade my ticket to First Class? Answer 

Can you quote a ticket price by email?
Answer to: Can you quote a ticket price by email? Answer 

Do I have to have a ticket to travel?
Answer to: Do I have to have a ticket to travel? Answer 

How can I find the cheapest fare?
Answer to: How can I find the cheapest fare? Answer 
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