First Great Western is anticipating continued significant
disruption to train services. Click for more information

Frequently Asked Questions

You can search for answers to frequently asked questions by entering some text in the box to the left and clicking Search.

Top 10 Frequently Asked Questions

How long will it take for my refund to be processed?
Answer to: How long will it take for my refund to be processed? Answer

At what times can I use the Peak and Off-Peak Day Travelcards?
Answer to: At what times can I use the Peak and Off-Peak Day Travelcards? Answer

Can I cancel tickets before I receive or collect them?
Answer to: Can I cancel tickets before I receive or collect them? Answer

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer

Conditions of Carriage
Answer to: Conditions of Carriage Answer

How do I get a Photocard?
Answer to: How do I get a Photocard? Answer

What services are available with my London Travelcard?
Answer to: What services are available with my London Travelcard? Answer

Department for Transport
Answer to: Department for Transport Answer

How do I contact First Great Western Web Support?
Answer to: How do I contact First Great Western Web Support? Answer

Club 55
Answer to: Club 55 Answer

Saved searches (0)

Email to: